Shipping policy

Shipping Policy

Last Updated: 20 January 2026

At FitSet, we process and ship orders from Australia with clear and transparent delivery practices.

1. Order Processing

All orders are processed and dispatched from our Australian warehouse.

Orders are typically dispatched within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays are processed on the next business day.

Dispatch times may be slightly extended during peak periods or sales events.

2. Delivery Timeframes

Delivery times vary based on your location once the order has been dispatched.

Estimated delivery timeframes generally range between 2–14 business days, depending on location and courier service.
Delivery times are estimates only and may be affected by external factors beyond our control.

3. Shipping Charges (Weight-Based)

Shipping costs are calculated at checkout based on the total order weight, delivery location, and selected shipping method.

Standard Road Express shipping rates are applied as follows:

Final shipping charges are displayed before payment is completed. Reach support team for more information related to shipping charges.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.
Tracking links may take up to 24 hours to become active.

5. Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please contact our support team as soon as possible after delivery.

To assist with resolution:

• Keep all original packaging

• Take clear photos of the item and packaging upon delivery

We will guide you through the next steps in line with our policies.

6. Incorrect Shipping Details

Please ensure your shipping address is accurate at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Contact Us

For any shipping or order-related enquiries, please contact info@fitset.com.au