Refund policy

Last updated: 19 January 2026

At Fitset, we follow Australian Consumer Law and are committed to providing quality products. Please read our return and refund policy carefully.

Returns (Defective Items Only)

We accept returns only if an item is faulty, damaged, or incorrect.

You must notify us within 14 days of receiving your order by emailing info@fitset.com.au with:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

If approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

Non-Returnable Items

We do not accept returns for:

• Change of mind
• Incorrect size selection
• Sale or clearance items
• Gift cards
• Custom or special-order products
• Items damaged due to misuse, normal wear and tear, or incorrect setup

This does not limit your rights under Australian Consumer Law.

Exchanges

We do not offer exchanges.
If your item is confirmed defective, we will provide a refund or replacement, as required by law.

Damaged or Incorrect Items

Please inspect your order on delivery.
If the item is damaged or incorrect, contact us immediately at info@fitset.com.au so we can resolve the issue.

Refunds

Once your return is received and inspected:

• You will be notified of the outcome
• Approved refunds are processed to the original payment method
• Refunds are issued within 10 business days after approval

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us.

Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law, which provides guarantees for faulty or misdescribed products.